Frequently asked questions
House cleaning questions, answered
Everything you might want to know before you book a vetted local cleaner through Clean Neighbor in Bergen County. If your question is not here, call or text us and a real person will help.
Pricing and cost
How much does a house cleaning cost?
What determines my price?
Is the price you text me the price I pay?
Are there any hidden fees?
Do I pay New Jersey sales tax?
Do I tip the cleaner?
Trust and safety
Are the cleaners background-checked?
Are they insured, and what if something is damaged?
How do you vet cleaners?
Who is coming to my home?
What is included
What is the difference between a standard and a deep clean?
What is included in a standard clean?
What is included in a deep clean?
What do cleaners not do?
Can I add extras like the oven, fridge, or interior windows?
Scheduling and frequency
How far ahead should I book?
Do you offer weekly, biweekly, or monthly cleanings?
Can I get the same cleaner each time?
How do I reschedule?
Home access
Do I need to be home?
How does my cleaner get in if I am not there?
What should I do with my pets?
Supplies and equipment
Do cleaners bring their own supplies?
Can they use eco-friendly products or my own products?
The happiness promise
What if I am not happy with my clean?
How long do I have to tell you something is wrong?
Cancellation and payment
What is your cancellation policy?
How do I pay, and when am I charged?
Do I need a contract?
Still have questions?
Call or text (201) 551-0001, or start a quote and a real person will help. We will text your price before you book, usually within a few minutes, with no sales call and no pressure.
Still deciding? Get your free quote
See your price in about five minutes. No account, no sales call, no contracts.